Textable incident

Inbound and Outbound messages are failing

Major Resolved View vendor source →

Textable experienced a major incident on March 9, 2023 affecting Messaging Backend and Messaging Backend, lasting 5d 19h. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2023, 08:30 PM UTC
Resolved
Mar 15, 2023, 03:37 PM UTC
Duration
5d 19h
Detected by Pingoru
Mar 09, 2023, 08:30 PM UTC

Affected components

Messaging BackendMessaging Backend

Update timeline

  1. investigating Mar 10, 2023, 02:24 PM UTC

    Some customers are reporting failures in messaging; We've determined that the issue began at approximately 3:30PM ET on 2023-03-09

  2. investigating Mar 10, 2023, 02:28 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 10, 2023, 02:55 PM UTC

    The issue was caused by a recent update. We've rolled back the update, and are working to resolve the issue before re-applying the update.

  4. monitoring Mar 10, 2023, 03:43 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 15, 2023, 03:37 PM UTC

    This incident has been resolved.