Textable incident
Some users experiencing error screen upon loading Textable.
Textable experienced a major incident on April 1, 2022 affecting Application and Application, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2022, 04:09 PM UTC
We are currently investigating this issue.
- identified Apr 01, 2022, 04:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 01, 2022, 04:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 01, 2022, 07:33 PM UTC
This incident has been resolved.
- postmortem Apr 01, 2022, 07:33 PM UTC
Our weekly application update included a small regression where users that did not belong to an Organization were unable to access Textable. Most users do already belong to an Organization by default, but there was a small subset of edge cases where the organization was not properly set. The fix has been implemented and we’re taking additional steps to ensure user document integrity going forward.