Textable incident

Receiving MMS from some carriers is failing

Minor Resolved View vendor source →

Textable experienced a minor incident on February 27, 2024 affecting Messaging Backend and Messaging Backend, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2024, 06:36 PM UTC
Resolved
Feb 27, 2024, 09:48 PM UTC
Duration
3h 12m
Detected by Pingoru
Feb 27, 2024, 06:36 PM UTC

Affected components

Messaging BackendMessaging Backend

Update timeline

  1. investigating Feb 27, 2024, 06:36 PM UTC

    We are investigating an issue where some customers are unable to receive MMS from some providers.

  2. identified Feb 27, 2024, 06:55 PM UTC

    We've identified the issue, and are rolling out a resolution.

  3. monitoring Feb 27, 2024, 07:23 PM UTC

    A patch has been deployed to resolve this issue. Initial reports indicate that the issue has been resolved, but we will monitor for the next hour.

  4. resolved Feb 27, 2024, 09:48 PM UTC

    This incident has been resolved.