Tettra had 3 outages in the last 2 years totaling 16h 58m of downtime — averaging 0.1 incidents per month.
There were 3 Tettra outages since February 19, 2025 totaling 16h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are experience server issues with our hosting service Heroku (Salesforce). We are actively investigating the issue, and will update as soon as we have identified the issue. Customers will have issues logging in and using Tettra.
We have been able to identify the issue caused by heroku, and make a work around to get tettra accessible once again
We are currently investigating a major outage impacting our application. This is due to an upstream infrastructure failure with our hosting provider, Heroku. Users may be unable to access any part of the application at this time. We’ve reached out to Heroku support and are closely monitoring their incident updates.
We’ve confirmed that the outage is linked to a broader Salesforce incident that began at approximately 06:17 UTC and is impacting multiple services, including Heroku—our infrastructure provider. Salesforce has identified ongoing issues with multi-factor authentication (MFA) across several of their clouds. While Heroku is affected, the root cause remains under investigation. They are coordinating with a third-party cloud provider and reviewing recent changes to the Heroku environment. As a result, customers will continue to be unable to access app.tettra.co until Salesforce resolves these issues. We are actively monitoring the situation and will update customers as soon as we have more information.
We're continuing to investigate the Heroku outage and are looking for a solution. Our web app continues to be unreachable. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
We're continuing to work on a fix. We have no other update right now. We’ll provide another update in 30 minutes or sooner if additional information becomes available.
Heroku has identified the likely cause of the issue and is working on a solution. We’ll provide an update when additional information becomes available.
The app is up and running, with degraded performance while Heroku fully fixes the issue. Tettra will be accessible, but expect some slower response times until the issue is fully resolve
We are currently investigating an issue casuing a partial outage to the Tettra app. The Tettra app itself still loads, but pages are not loading properly some of the time.
We are continuing to investigate this issue.
We have identified and fixed the issue. We are currently monitoring for on-going problems.