TestRail incident

Investigating some reports of degraded performance

Minor Resolved View vendor source →

TestRail experienced a minor incident on January 20, 2022 affecting TestRail Cloud, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2022, 06:19 PM UTC
Resolved
Jan 20, 2022, 07:25 PM UTC
Duration
1h 5m
Detected by Pingoru
Jan 20, 2022, 06:19 PM UTC

Affected components

TestRail Cloud

Update timeline

  1. investigating Jan 20, 2022, 06:19 PM UTC

    We are actively investigating an issue that may be causing slow performance or issues accessing certain TestRail Cloud instances.

  2. identified Jan 20, 2022, 06:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 20, 2022, 07:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 20, 2022, 07:25 PM UTC

    This incident has been resolved.