TestRail experienced a critical incident on March 1, 2022 affecting TestRail Cloud, lasting 10h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 01, 2022, 09:11 AM UTC
Some customers are experiencing gateway errors, e.g. '502 Bad Gateway' or '504 Gateway Time-out', when attempting to access their TestRail cloud instance. We are currently investigating this issue and will provide further updates shortly.
- investigating Mar 01, 2022, 11:23 AM UTC
We are continuing to investigate this issue. We do not have an ETA for resolution at the present time, but expect to provide one shortly.
- investigating Mar 01, 2022, 01:39 PM UTC
We are continuing to investigate this issue.
- investigating Mar 01, 2022, 06:35 PM UTC
TestRail Cloud continues to experience issues with 502 or 504 gateway errors. We know this is frustrating and we’re working to resolve this as soon as possible. We have escalated this to our engineering team, and will provide an update as soon as more information becomes available.
- monitoring Mar 01, 2022, 08:09 PM UTC
We've identified the cause of the gateway errors and implemented a fix. Service to TestRail Cloud has been fully restored and all instances are showing as online and operational. We will continue to monitor closely to ensure there are no other issues. If you are still receiving any 502 or 504 gateway errors, please email us at [email protected] so that we can take a closer look at your specific instance.
- resolved Mar 01, 2022, 08:10 PM UTC
This incident has been resolved.