TestRail experienced a major incident on March 7, 2022 affecting TestRail Cloud, lasting 22h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 07, 2022, 12:58 PM UTC
Some customers are experiencing gateway errors, e.g. '502 Bad Gateway' or '504 Gateway Time-out', when attempting to access their TestRail cloud instance. We are currently investigating this issue and will provide further updates shortly.
- monitoring Mar 07, 2022, 02:00 PM UTC
Earlier today we had some further reports of further 504 and 502 gateway errors affecting a small number of customers. We've identified the cause of the errors and implemented a fix. Service to TestRail Cloud has been fully restored and all instances are showing as online and operational. We will continue to monitor closely to ensure there are no other issues. If you are still receiving any 502 or 504 gateway errors, please email us at [email protected] so that we can take a closer look at your specific instance.
- resolved Mar 08, 2022, 10:59 AM UTC
This incident has been resolved.