TestRail incident

Some customers are experiencing 403 Access Denied messages

Minor Resolved View vendor source →

TestRail experienced a minor incident on September 5, 2022 affecting TestRail Cloud, lasting 5h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2022, 08:53 AM UTC
Resolved
Sep 05, 2022, 02:03 PM UTC
Duration
5h 10m
Detected by Pingoru
Sep 05, 2022, 08:53 AM UTC

Affected components

TestRail Cloud

Update timeline

  1. investigating Sep 05, 2022, 08:53 AM UTC

    We are currently investigating this issue.

  2. identified Sep 05, 2022, 09:28 AM UTC

    We have identified the cause of this issue and we are currently in the process of implementing a fix.

  3. monitoring Sep 05, 2022, 12:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 05, 2022, 02:03 PM UTC

    This incident has been resolved.