TestRail incident
Some TestRail instances are currently in maintenance mode
TestRail experienced a major incident on June 1, 2023 affecting TestRail Cloud, lasting 4h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2023, 07:35 AM UTC
One of our databases is not responding correctly and as a result, TestRail instances reliant on it are currently in maintenance mode. Our DevOps team is investigating the problem.
- identified Jun 01, 2023, 08:28 AM UTC
The cause of the database issue has been identified and our engineers are working to solve the problem. In the meantime, we are also building a new database from a backup with a view towards switching affected customers to the new database.
- monitoring Jun 01, 2023, 09:30 AM UTC
The database has been recovered and all affected TestRail cloud instances should now be back online. We are continuing to monitor the database for any further issues.
- resolved Jun 01, 2023, 11:43 AM UTC
All systems are operational.