TestRail incident

Partial outage due to an overrunning maintenance task

Major Resolved View vendor source →

TestRail experienced a major incident on February 14, 2024 affecting TestRail Cloud, lasting 23h 21m. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2024, 09:14 AM UTC
Resolved
Feb 15, 2024, 08:35 AM UTC
Duration
23h 21m
Detected by Pingoru
Feb 14, 2024, 09:14 AM UTC

Affected components

TestRail Cloud

Update timeline

  1. identified Feb 14, 2024, 09:14 AM UTC

    We're currently experiencing a partial Cloud outage which may result in error messages relating to failing API calls or attachment related nodes. We're working on the issue right now and expect to have a resolution shortly.

  2. monitoring Feb 14, 2024, 10:59 AM UTC

    Customers should be seeing improvements. We will continue to monitor whilst services return to normal.

  3. monitoring Feb 14, 2024, 12:30 PM UTC

    We are continuing to monitor this issue.

  4. monitoring Feb 14, 2024, 06:08 PM UTC

    Monitoring continues while the rate of errors continues to reduce sharply.

  5. resolved Feb 15, 2024, 08:35 AM UTC

    The incident has been resolved. We are continuing to monitor for errors.