Tenfold incident
Click To Dial Performance with Cloud Connect Impaired
Tenfold experienced a minor incident on June 13, 2018 affecting 3cx and Genesys and 1 more component, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2018, 01:52 PM UTC
Our automated systems have alerted the Tenfold site reliability team of elevated error rates with the Click to Dial feature. Issue is localized to integrations leveraging an on-premise solution via Cloud Connect. Our team will be updating the Tenfold status page as more information becomes available. For any inquiries, feel free to reach out to our team: e: [email protected]
- monitoring Jun 13, 2018, 02:37 PM UTC
Following the implementation of a change relating to the Click to Dial feature with Cloud Connect implementations, the team has observed systems normalizing and issues related to Click to Dial should be resolved at this time. Our team is continuing to monitor the solution and will provide an update as more information is made available. e: [email protected]
- resolved Jun 13, 2018, 03:26 PM UTC
This incident has been resolved.