Incident: SSO Authentication Issues on Chrome v146

Update timeline

1. investigating Mar 18, 2026, 04:30 PM UTC

   Status: Investigating Severity: Partial Outage Initial Description We are currently investigating reports that users are unable to log in to the Tenfold Chrome Extension or Dashboard via Single Sign-On (SSO) after updating to Google Chrome v146.0.7680.7x. Affected users may experience infinite login loops, "Session Expired" messages immediately after authenticating, or a blank screen within the SSO pop-up window. Recommended Workarounds: While our engineering team works on a permanent fix, please try the following steps to restore access: Incognito Mode: Attempt to log in using an Incognito window. If this works, clearing your browser cache and cookies for "All Time" may resolve the issue in your standard profile. Third-Party Cookie Settings: Ensure that [*.]tenfold.com is explicitly added to your "Allowed to use third-party cookies" list in chrome://settings/cookies. Alternative Browser: Use Microsoft Edge or Safari as a temporary workaround, as these browsers have not yet enforced the same storage partitioning restrictions. Rollback (Admins only): Enterprise admins may consider pinning Chrome to v145 via Google Admin Policy until the compatibility patch is released.

2. investigating Mar 20, 2026, 12:28 AM UTC

   Status: Monitoring / Investigating Latest Update: 03/19/26 Current Status Our engineering team continues to investigate reports of authentication and login issues affecting the Tenfold Chrome Extension and the embedded application following the recent Google Chrome v146 update. We have identified the core behavior causing these disruptions and are currently developing a compatibility fix. While we are making steady progress, additional testing is required to ensure a stable rollout across all environments. Timeline Our team is working toward implementing a resolution tomorrow, pending the results of our final troubleshooting and validation phases. Next Steps Active Testing: We are currently validating the fix against multiple configurations to prevent any secondary service disruptions. Next Update: We will provide another status update by [Insert Time] or as soon as new information becomes available. We appreciate your patience as we work to restore full service.

3. identified Mar 20, 2026, 12:30 AM UTC

   Status: Monitoring / Investigating Latest Update: 03/19/26 Current Status Our engineering team continues to investigate reports of authentication and login issues affecting the Tenfold Chrome Extension and the embedded application following the recent Google Chrome v146 update. We have identified the core behavior causing these disruptions and are currently developing a compatibility fix. While we are making steady progress, additional testing is required to ensure a stable rollout across all environments. Timeline Our team is working toward implementing a resolution tomorrow, pending the results of our final troubleshooting and validation phases. Next Steps Active Testing: We are currently validating the fix against multiple configurations to prevent any secondary service disruptions. Next Update: We will provide another status update as soon as new information becomes available. We appreciate your patience as we work to restore full service.

4. monitoring Mar 20, 2026, 03:53 PM UTC

   Status Page Update: Resolution Implementation in Progress Status: Monitoring / Investigating Latest Update: 08:52 PST Current Progress Our engineering team has finalized a resolution for the SSO login issues occurring on Chrome v146. We have moved into the deployment and verification phase of the fix. Deployment Timeline We are currently rolling out the updated build to our production environment. We anticipate this process will take approximately 1–2 hours to complete. This window allows our team to: Deploy the updated authentication configurations. Verify the fix across multiple Identity Providers (IdPs) via a final QA sanity check. Monitor initial login success rates as the update propagates. Next Steps No action is required from users at this time. We will provide a final "Resolved" update as soon as our verification is complete and we have confirmed that login services are fully restored.

5. resolved Mar 20, 2026, 08:47 PM UTC

   Based on the release notes for Tenfold UI v5.35.0, here is the updated incident description for your Status.io page. This update transitions the incident from "Investigating/Identified" to "Resolved" and provides the necessary links for users to update their systems. Update: SSO Authentication Issues Resolved (v5.35.0) Status: Resolved Resolution Date: March 20, 2026 Summary We have released Tenfold UI v5.35.0, which fully resolves the SSO login issues experienced on Chrome v146. This update implements Partitioned Storage (CHIPS) and updated cookie handling to align with the new Chromium security standards. Action Required To restore service, users must update to the latest version of the Tenfold Desktop App or Chrome Extension. Chrome Extension: Most users will receive the update automatically. To force an update, go to chrome://extensions, enable "Developer mode," and click Update. Version Release Link: https://community.liveperson.com/kb/articles/2298-tenfold-ui-v5-35-0-release-notes Thank you for your patience and understanding during this time.