Tenfold incident

System Emails Not Sending - Third Party Email Server Issue

Minor Resolved View vendor source →

Tenfold experienced a minor incident on August 28, 2018 affecting Dashboard, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2018, 03:21 PM UTC
Resolved
Aug 28, 2018, 05:43 PM UTC
Duration
2h 22m
Detected by Pingoru
Aug 28, 2018, 03:21 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Aug 28, 2018, 03:21 PM UTC

    Tenfold site-reliability team has been notified of an incident with our email service provider experiencing connectivity issues. Third party email issues may lead to email invitations, and password resets not sending as expected. We'll be providing updates as they are made available.

  2. resolved Aug 28, 2018, 05:43 PM UTC

    Our third party service provider has issued an all-clear for their connectivity issues. Should there be any additional issues with system email notifications please feel free to reach out to our support team. e: [email protected]