Tenfold experienced a critical incident on February 27, 2019 affecting Asterisk and 3cx and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2019, 02:27 PM UTC
Tenfold automated monitoring systems have identified data processing latency in our event processing infrastructure. Our team is currently investigating and will provide updates as they are made available, as well as scope of impact.
- monitoring Feb 27, 2019, 03:06 PM UTC
Tenfold DevOps has implemented a fix and are monitoring for results. More details regarding the incident will be posted here when available.
- resolved Feb 27, 2019, 03:43 PM UTC
Following the changes implemented by Tenfold DevOps, data processing times have normalized and issues with call logging and related functionality is resolved at this time. There is no expected data loss for the impacted period. If you have any additional questions, or are experiencing any issues, please feel free to reach out to our support team: [email protected]