Tenfold incident
Investigating a service Interruption for a collection of On Premises Phone Integrations
Tenfold experienced a major incident on July 8, 2019 affecting API and Dashboard and 1 more component, lasting 8h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2019, 08:21 PM UTC
It has been brought to our attention that a few of our Localized phone integrations are reporting an issue where Click To Dial is working, but calls are not populating on the Tenfold UI or in the Analytics page. Operations engineers are engaged currently to address the issue and determine the cause.
- investigating Jul 08, 2019, 08:22 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 08, 2019, 09:07 PM UTC
Tenfold site reliability team has enacted a change and systems are normalizing. The team will continue to monitor performance until an all-clear is issued. e: [email protected]
- investigating Jul 09, 2019, 01:10 AM UTC
The Tenfold team is still investigating the issue, and although we are observing the behavior less frequently, the team is continuing to work towards resolution. For any inquiries please feel free to reach out to our support team at: e: [email protected]
- resolved Jul 09, 2019, 04:39 AM UTC
Engineers have resolved the current issues and will continue to monitor the situation to prevent further impact.