Tenfold incident

[Sev 3] Issue with Tenfold Application Logout & Edit Profile Link

Minor Resolved View vendor source →

Tenfold experienced a minor incident on November 20, 2019 affecting API and Dashboard, lasting 20h 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2019, 06:17 PM UTC
Resolved
Nov 21, 2019, 02:37 PM UTC
Duration
20h 19m
Detected by Pingoru
Nov 20, 2019, 06:17 PM UTC

Affected components

APIDashboard

Update timeline

  1. investigating Nov 20, 2019, 06:17 PM UTC

    [Sev 3] Tenfold site reliability team have been alerted to an issue with application logout requests not resolving. Tenfold feature functionality and data capture is not impacted, but during the period users may be unable to logout of their profile from the application or redirect to Tenfold profile. The team is currently investigating the cause of the behavior, and more information will be provided as it is made available.

  2. monitoring Nov 20, 2019, 07:44 PM UTC

    [Sev 3] Tenfold site reliability team have implemented a change and the issue is no longer being observed. The team is moving the issue to a 'monitoring' state. Should you have any questions, or are continuing to experience the logout issue, please reach out to our support team at: e: [email protected]

  3. resolved Nov 21, 2019, 02:37 PM UTC

    [Sev 3] The issue has been resolved.