Tenfold experienced a minor incident on June 22, 2020 affecting API and Asterisk and 1 more component, lasting 7h 44m. The incident has been resolved; the full update timeline is below.
Affected components
APIAsterisk3cxChrome Extension8x8GenesysFuzeAvayaRingCentralSkype for Business
Update timeline
- investigating Jun 22, 2020, 03:36 PM UTC
We are currently investigating an incident with our cloud infrastructure. Some customers may be experiencing some latency with call events in the Tenfold app. We will continue to update as more information comes to hand.
- monitoring Jun 22, 2020, 04:39 PM UTC
This incident may have impacted customers between 14:00 Jun22, 2020 (UTC) and 15:15PM Jun22, 2020 (UTC). A fix has been put in place and customers should no longer be experiencing the issue. We continue to monitor the incident.
- resolved Jun 22, 2020, 11:20 PM UTC
This incident has been resolved