Tenfold experienced a major incident on July 22, 2020 affecting API and Dashboard and 1 more component, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 22, 2020, 07:53 AM UTC
Tenfold automated systems have detected elevated errors with our API connection. Salesforce Users may experience issues of intermittent or persistent loss of functionality to Tenfold services. Our team is currently investigating, and we will be providing more information as it is made available. Please note that Tenfold is actively following Salesforce Incident 510 - Intermittent Login Issues as this incident is impacting only Salesforce customers. We will continue to monitor in an effort to restore services as quickly as possible. Feel free to subscribe for the most up-to-date notifications here: How to Subscribe
- monitoring Jul 22, 2020, 08:53 AM UTC
Tenfold engineering has confirmed the issues related to API latency is tied to an ongoing incident with Salesforce Incident 510. At this time Tenfold services have been confirmed to be operational for all users. Tenfold engineering will continue to monitor the ongoing incident.
- resolved Jul 23, 2020, 01:52 PM UTC
This incident has been resolved.