Tenfold incident
API - Elevated API Errors for Ring Central customers leveraging OAuth
Tenfold experienced a minor incident on January 5, 2021 affecting API and RingCentral, lasting 20h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 05, 2021, 06:08 PM UTC
Tenfold automated monitoring systems have identified an elevated level of errors within our API infrastructure for RingCentral Customers leveraging OAuth connectivity. Affected users may experience an issue with completing click to dial requests. Our team has identified the issue and is scheduled to patch the API at 9:00pm CST (3:00 am UTC). Feel free to subscribe for the most up-to-date notifications here: How to Subscribe
- monitoring Jan 06, 2021, 02:40 AM UTC
Tenfold has successfully tested the patch candidate for this issue and is beginning deployment to our production environment. Tenfold engineers will continue to monitor this incident over the next 12 hours prior to moving into a resolved state.
- monitoring Jan 06, 2021, 03:26 AM UTC
Tenfold engineering has completed the deployment to api production. Tenfold will continue to monitor this patch over the next 11 hours and will move to resolve this incident at the end of this time. No further updates are expected for this incident.
- resolved Jan 06, 2021, 02:16 PM UTC
This incident has been resolved.