Tenfold incident
Authentication required for RingCentral customers leveraging OAuth
Tenfold experienced a minor incident on January 13, 2021 affecting API and RingCentral, lasting 12h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 13, 2021, 07:40 PM UTC
Tenfold automated systems have detected an issue with Ring Central Customers ability to connect via OAUTH. Users may experience issues a loss of functionality to Tenfold services during this time. Tenfold has identified a workaround to this issue and is contacting known impacted customers directly. If you leverage RingCentral services and are unable to access tenfold services, please conduct the following steps: Visit the Tenfold Dashboard --> Click Company Settings --> Click Phone System --> Change Production user --> Reauthenticate via RingCentral Dashboard. Feel free to subscribe for the most up-to-date notifications here: How to Subscribe
- monitoring Jan 13, 2021, 07:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 14, 2021, 07:43 AM UTC
This incident has been resolved.