Tenfold incident

Data Processing Delays - App and Reporting Tools Affected

Major Resolved View vendor source →

Tenfold experienced a major incident on January 23, 2024 affecting API and Dashboard and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2024, 05:37 PM UTC
Resolved
Jan 23, 2024, 05:55 PM UTC
Duration
18m
Detected by Pingoru
Jan 23, 2024, 05:37 PM UTC

Affected components

APIDashboardChrome Extension

Update timeline

  1. monitoring Jan 23, 2024, 05:37 PM UTC

    At 9:59 AM CT, the Tenfold engineering team was notified of latency in our data processing infrastructure which is causing delays in the reporting tools as well as in the use of the Tenfold application. At 10:40 AM CT, the system recovery was initiated by the Tenfold Engineering team. At 11:05 AM CT, the system began to recover, however there was some unexpected recovery delays. No data has been lost and the system should be normalizing shortly.

  2. resolved Jan 23, 2024, 05:55 PM UTC

    At 11:47 AM CT, our engineers confirmed full system recovery. We apologize for the inconvenience. If you are still experiencing issues, please reach out to our Voice Channel Customer Care team.