Tenfold incident

Analytics not logging for organizations utilizing Cloud Connect or Asterisk; Cloud Connect is logging calls fine

Minor Resolved View vendor source →

Tenfold experienced a minor incident on July 24, 2018 affecting Dashboard and Chrome Extension, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2018, 09:51 AM UTC
Resolved
Jul 24, 2018, 11:23 AM UTC
Duration
1h 32m
Detected by Pingoru
Jul 24, 2018, 09:51 AM UTC

Affected components

DashboardChrome Extension

Update timeline

  1. investigating Jul 24, 2018, 09:51 AM UTC

    We have alerted engineers on PagerDuty and Leadership. We are now just trying to confirm window of data lag or if there is a quick fix. Previous related outages were short lived and amendable, but awaiting Engineering leadership to confirm root cause and expectations.

  2. monitoring Jul 24, 2018, 10:46 AM UTC

    We currently have a fix in place for this issue and are transitioning into a monitoring state.

  3. monitoring Jul 24, 2018, 10:53 AM UTC

    Call logging is reported to have recovered by engineers. Confirming with reports on hand to validate as well. Leaving in monitor state for validation.

  4. resolved Jul 24, 2018, 11:23 AM UTC

    Issue has been reported as resolved by affected users in lieu of the fix released by our engineers. Further investigation is expected by engineers, but this issue is gone.