Tenfold experienced a minor incident on August 1, 2018 affecting API and Chrome Extension, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2018, 07:08 PM UTC
Our automated systems have alerted the Tenfold site reliability team of elevated error rates with the Chrome Extension UI. Our team is currently investigating and will provide updates as they are made available.
- investigating Aug 01, 2018, 07:40 PM UTC
Tenfold team has received reports of authentication issues with client-side applications (Chrome Extension, Tenfold App, and OpenCTI) Investigation is continuing and we will update when more information is made available.
- monitoring Aug 01, 2018, 07:54 PM UTC
Backend errors with the realtime database that drives client side application usage (Chrome Extension, OpenCTI, Tenfold App) have normalized. The team is continuing to investigate root cause, and will monitor as services come back online.
- resolved Aug 01, 2018, 08:26 PM UTC
All services normalized as of 19:46 UTC and the team has observed real-time functionality of the Chrome Extension, OpenCTI, and Tenfold App to perform as expected. Should you have any questions, or concerns, feel free to reach out to our support team: e: [email protected]