Tenfold incident

Intermittent Cloud Based Phone System Integration Issue

Major Resolved View vendor source →

Tenfold experienced a major incident on September 21, 2018 affecting RingCentral and Evolve IP and 1 more component, lasting 6h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2018, 06:31 PM UTC
Resolved
Sep 22, 2018, 01:14 AM UTC
Duration
6h 42m
Detected by Pingoru
Sep 21, 2018, 06:31 PM UTC

Affected components

RingCentralEvolve IPBroadsoft

Update timeline

  1. investigating Sep 21, 2018, 06:31 PM UTC

    Our engineering team is currently investigating intermittent service disruptions to our integrations with with Cloud based phone systems, including Broadsoft and Ringcentral.

  2. resolved Sep 22, 2018, 01:14 AM UTC

    As of 5:00 pm CST this is considered resolved and under observation at this time. Please contact support if you are still impacted.