Tenfold incident
Investigating a service Interruption for a collection of On Premises Phone Integrations
Tenfold experienced a critical incident on July 9, 2019 affecting API and Asterisk and 1 more component, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 09, 2019, 12:15 PM UTC
The Tenfold team is still investigating the issue, and although we are observing the behavior less frequently, the team is continuing to work towards resolution. For any inquiries please feel free to reach out to our support team at: e: [email protected]
- identified Jul 09, 2019, 02:24 PM UTC
We are performing emergency maintenance which will make service unavailable for all customers for approximately 15 minutes. We will update the status page as soon as services are back online.
- identified Jul 09, 2019, 02:42 PM UTC
Services have been restored, and although we are observing the behavior less frequently, the team is continuing to work towards resolution. For any inquiries please feel free to reach out to our support team at: e: [email protected]
- identified Jul 09, 2019, 05:35 PM UTC
Update - Tenfold SRE team is implementing a series of emergency maintenance procedures which may make services unavailable for periods of time. We will update the status page as soon as services are back online.
- monitoring Jul 09, 2019, 11:26 PM UTC
Tenfold systems have normalized and events are now processing as expected. We remain on high alert and are continuing to monitor the platform. If you continue to experience issues related to this service disruption please notify our support team at [email protected]
- resolved Jul 10, 2019, 06:18 PM UTC
This issue is now marked resolved. If you are experiencing any further issues please contact Tenfold support at [email protected]