Tenderly incident

Polygon - Network wide issues due to Heimdall v2 migration

Minor Resolved View vendor source →

Tenderly experienced a minor incident on July 10, 2025, lasting 14h 57m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2025, 07:47 PM UTC
Resolved
Jul 11, 2025, 10:44 AM UTC
Duration
14h 57m
Detected by Pingoru
Jul 10, 2025, 07:47 PM UTC

Update timeline

  1. investigating Jul 10, 2025, 07:47 PM UTC

    Network wide incident has been identified on Polygon mainnet

  2. identified Jul 11, 2025, 08:26 AM UTC

    Team is still actively working on stabilising Polygon mainnet, lag was observed on Polygon RPCs on couple of occasions 23:30-01:20 CEST and 4:55 - 9:50 CEST. To mitigate the lag the unprocessed blocks are skipped and the backfilling process is started.

  3. monitoring Jul 11, 2025, 09:42 AM UTC

    The lag has been fully mitigated and all nodes are now in sync. Backfilling of historical data is currently in progress, with an estimated completion time of approximately 2 hours.

  4. resolved Jul 11, 2025, 10:44 AM UTC

    The job backfilling of historical data has completed and Tenderly nodes are serving all block ranges for Polygon mainnet again.