Error fetching Schedules count

Update timeline

1. investigating Feb 27, 2026, 04:18 AM UTC

   Some customers may experience unauthorized errors in fetching the count of Schedules, which causes the "Create Schedule" button to be hidden. Visit https://cloud.temporal.io/namespaces/\.\/schedules/create if you need to create a Schedule via the UI

2. investigating Feb 27, 2026, 04:19 AM UTC

   We are continuing to investigate this issue.

3. investigating Feb 27, 2026, 04:20 AM UTC

   Error fetching Schedules count Some customers may experience unauthorized errors in fetching the count of Schedules, which also causes the "Create Schedule" button to be hidden in Cloud UI. Visit https://cloud.temporal.io/namespaces/namespace.account/schedules/create if you need to create a Schedule via the UI

4. identified Feb 27, 2026, 07:40 PM UTC

   We've deployed a fix that makes the 'Create Schedule' button visible again. Users will still see 'Unauthorized' errors when fetching the schedule count, and we're actively working on that as well.

5. resolved Feb 27, 2026, 10:40 PM UTC

   The UI is working as expected now. We've deployed a fix, and the schedules count API is working as expected.