Document agents not responding in West Europe (Production 0), West Europe (Production 1) and West Europe (Production 5)
Affected: AI Assistant
Templafy Outage History
Templafy is up right nowTemplafy had 45 outages in the last 2 years totaling 227h 14m of downtime, averaging 1.8 incidents per month.
There were 45 Templafy outages since October 23, 2024 totaling 227h 14m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Service degradation - Customers might experience issues with the Find Template and Update Document functionality in the Word VSTO Add-ins.
Affected: Library & Dynamics
Timeline · 4 updates
Service degradation - Potential Issues Updating Word Documents in VSTO Add-ins
Affected: Library & Dynamics
Timeline · 3 updates
Transient errors in West Europe (Production 0) and West Europe (Production 5)
Affected: AuthenticationLibrary & DynamicsHome
Timeline · 4 updates
AI Services are impacted by an Azure Open AI services incident
Affected: AI Assistant
Timeline · 4 updates
Document creation services 1.1 connector is not generating documents
Affected: Integrations
Timeline · 5 updates
Intermittent issues accessing Templafy - West Europe (Production 0)
Affected: Account ManagementAdd-in ManagementAI AssistantAuthenticationEmail SignatureEngageIntegrationsLibrary & DynamicsProductivityResource ManagementUser ManagementHomeLibrary Insights
Timeline · 4 updates
Issues when accessing Templafy
Affected: AuthenticationEmail SignatureLibrary & Dynamics
Timeline · 4 updates
Service degradation - Unable to create documents
Affected: Library & Dynamics
Timeline · 3 updates
Update presentation is not working for any PowerPoint presentation
Affected: Library & Dynamics
Timeline · 4 updates
Assets are not visible in new experience West Europe (Production 0)
Affected: Library & Dynamics
Timeline · 4 updates
Library insight admin area not rendering
Affected: Library Insights
Timeline · 6 updates
Service degradation - Failure to request Public API (Production 0)
Affected: Authentication
Timeline · 4 updates
Service degradation - Admins may experience issues when loading Library Insights
Timeline · 4 updates
Users encounter issues when accessing West Europe (Production 1)
Affected: AuthenticationLibrary & DynamicsUser Management
Timeline · 4 updates
Document Agents and AI Assistant Service Degradation
Affected: AI Assistant
Timeline · 5 updates
Service degradation - Content Library is not accessible in West Europe (Production 0)
Affected: Library & Dynamics
Timeline · 3 updates
Document Agents and Ai Assistant Service Degradation
Affected: AI Assistant
Timeline · 5 updates
Degraded performance detected on West Europe (Production 1)
Affected: Account ManagementLibrary & DynamicsUser Management
Timeline · 4 updates
DNS issue on accessing Templafy - All production environments
Affected: WebAppAccount ManagementPublic APIAdd-in ManagementAI AssistantAuthenticationEmail SignatureIntegrationsLibrary & DynamicsProductivityResource ManagementUser Management
Timeline · 5 updates
Desktop clients are failing when checking for updates
Affected: Add-in Management
Timeline · 6 updates
Major cloud provider outage
Affected: Account ManagementAdd-in ManagementAI AssistantAuthenticationEmail SignatureEngageIntegrationsLibrary & DynamicsProductivityResource ManagementUser Management
Timeline · 6 updates
Service degradation: Unable to insert assets in PowerPoint, Word and Outlook in West Europe (Production 0)
Affected: Library & Dynamics
Timeline · 4 updates
Service degradation: Previews of images from integrations are not loading in add-ins
Affected: Library & Dynamics
Timeline · 3 updates
Service degradation - Templafy Desktop Authentication Problems Affecting New Users
Affected: Add-in Management