Tekla incident

Service Interruption on Tekla Online Licensing / Online Profile Service

Major Resolved View vendor source →

Tekla experienced a major incident on September 21, 2026 affecting Authentication and Online Licensing and Online Profile, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 12:35 PM UTC
Resolved
Sep 21, 2026, 03:11 PM UTC
Duration
2h 36m
Detected by Pingoru
Sep 21, 2026, 12:35 PM UTC

Affected components

Authentication and Online LicensingOnline Profile

Update timeline

  1. resolved Sep 21, 2026, 12:35 PM UTC

    Dear Customer, Our team is investigating an issue on the following service(s): Tekla Online Licensing / Online Profile Due to this issue, users may experience issues starting to use Tekla products. We sincerely apologize for the service interruption and will provide further updates as soon as possible.

  2. resolved Sep 21, 2026, 03:11 PM UTC

    Dear Customer, Service Interruption Affecting Service(s): Tekla Online Licensing / Online Profile Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.