Tekla experienced a major incident on October 7, 2026 affecting Tekla Model Sharing Services and Tekla Model Sharing - API Service and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2026, 05:27 AM UTC
We are currently investigating some performance issues on Tekla Model Sharing
- investigating Oct 07, 2026, 09:23 AM UTC
Customers are experiencing connection issues, slow performance, or inability to open/write-out shared models. Our team is actively resolving the index issue. We will share a timeline for completion as soon as more information becomes available.
- investigating Oct 07, 2026, 02:03 PM UTC
The management console data visibility issue has been resolved, and the console is now re-enabled. We are still actively working to fix the ongoing slowness with model sharing operations (no ETA at this time).
- investigating Oct 08, 2026, 05:35 AM UTC
Our team is continuing to work on resolving the ongoing slowness with model sharing operations. We will provide our next update by 09:00 UTC.
- resolved Oct 08, 2026, 08:36 AM UTC
The ongoing slowness with model sharing operations has been fully resolved, and all Tekla Model Sharing services are now operating normally. Thank you for your patience while our team worked to fix this issue.