technologywithin experienced a major incident on December 4, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 04, 2024, 10:00 AM UTC
Type: Incident Duration: 6 hours and 19 minutes Affected Components: Voice Services Dec 4, 10:00:54 GMT+0 - Investigating - We are currently investigating reports of a very small number of clients unable to make outbound calls. Inbound calls are working correctly. Dec 4, 10:17:35 GMT+0 - Investigating - We have been advised by one of our SIP Trunk providers that they are currently investigating an outage in their services. They have advised their next update should be made by 11am at the latest. Dec 4, 10:52:21 GMT+0 - Monitoring - Our SIP trunk provider has implemented a fix and are now seeing traffic across their service. They will be posting another update before 13:30 to fully clear the issue. We will continue to monitor and we apologise for any inconvenience this may have caused. Dec 4, 16:20:10 GMT+0 - Resolved - We've had confirmation of resolution from the provider. An RFO will be available on request. We apologise for the inconvenience caused by this issue to all those affected.