technologywithin experienced a major incident on November 28, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 28, 2024, 10:09 AM UTC
Type: Incident Duration: 3 hours and 59 minutes Affected Components: Leased line connectivity Nov 28, 10:09:10 GMT+0 - Investigating - We are currently investigating an incident with sites using Virgin Media as a carrier. We are speaking with our providers to escalate the issue. Nov 28, 10:46:50 GMT+0 - Identified - Our providers have identified 2 Virgin media interconnects which are out of service. Virgin have been notified and the issue is impacting other providers using Virgin Media as a carrier. Nov 28, 13:41:36 GMT+0 - Monitoring - We have been provided an update that states that there is currently splicing work taking place to bring services back online. While we have seen some sites come back up, they are still at risk of going down again due to splicing works taking place. Nov 28, 14:07:50 GMT+0 - Resolved - We have been informed that splicing has now been completed and sites are back online. We would like to apologize for any inconvenience caused by this outage.