technologywithin experienced a minor incident on January 8, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 08, 2025, 10:30 AM UTC
Type: Incident Duration: 1 hour and 19 minutes Affected Components: Leased line connectivity Jan 8, 10:30:22 GMT+0 - Investigating - We are currently investigating an issue with leased lines experiencing slow performance and high packet loss. This has been raised with the provider and we are working with them to determine the root cause of the issue. Jan 8, 11:09:21 GMT+0 - Identified - Our provider have identified the issue lies at their data centre and are looking for the root cause. Technologywithin are providing support where possible to help speed identification along. More updates will follow. Jan 8, 11:49:47 GMT+0 - Resolved - The provider has resolved the issue and normal service has resumed. If you are still experiencing issues, please do contact our Support Team who will be happy to help. Apologies for the disruption of service to all our affected customers.