technologywithin experienced a minor incident on March 12, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 12, 2025, 09:31 AM UTC
Type: Incident Duration: 2 hours and 51 minutes Affected Components: twiindata Portal, Wireless Services Mar 12, 09:36:14 GMT+0 - Identified - We are aware this issue has now extended to our Wi-Fi services. We are looking into this with upmost urgency. Mar 12, 09:31:27 GMT+0 - Investigating - We are investigating an issue whereby the Twiindata portal is currently unavailable. We will update when we have more information to share. We apologise for the inconvenice caused by this issue. Mar 12, 09:45:26 GMT+0 - Identified - We've managed to restore service to the twiindata portal, alongside our corporate Wi-Fi services. Our authetication server can see connections coming back in. Currently Guest Wi-Fi services are still impacted and we continue to investigate this as an urgency. Mar 12, 10:36:15 GMT+0 - Identified - We're still looking into the Guest Wi-Fi issue and still remains unavailable. Twiindata and Corporate Wi-Fi services are remain working. We apologise for the extended downtime regarding this issue for all those affected. Mar 12, 11:07:01 GMT+0 - Monitoring - We have restored service to the Guest Wi-Fi and now are still both Twiindata portal and all Wi-Fi services returning to normal. If you are still suffering from either of these issues, please don't hesitate to contact our Support team urgently and we will investigate as a priority. We will fully confirm restoration shortly. Mar 12, 12:22:35 GMT+0 - Resolved - We are seeing normal service across our entire estate and are happy to report the issue has been resolved. An RFO will be made available upon request to an Account Manager or the Support Team when it has been completed. Again, we greatly apologise to all our customers and their clients affected by this issue.