technologywithin experienced a minor incident on April 16, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 16, 2025, 09:33 AM UTC
Type: Incident Duration: 2 hours and 8 minutes Affected Components: Wireless Services Apr 16, 09:33:10 GMT+0 - Investigating - We are currently investigating an issue that is preventing customers from signing into Wi-Fi services that utilise twiindata authentication. We appreciate your patience as we work to resolve this matter. Apr 16, 09:38:12 GMT+0 - Identified - We have identified that the cause of the issue is a group of IoT devices under the Tuya brand saturating our authentication servers. To restore services for the majority of users, we have temporarily stopped accepting authentication requests on our device networks. Guest and Corporate Wi-Fi services should now be restored. Apr 16, 09:54:22 GMT+0 - Investigating - The mitigations put in place have not allowed Guest and Corporate Wi-Fi to continue working. We are currently investigating alternative solutions. Apr 16, 11:02:04 GMT+0 - Monitoring - We've managed to restore service to all our Wi-Fi networks now. We are closely monitoring the platform an ensure service has restored without issue. Apr 16, 10:48:48 GMT+0 - Identified - We are seeing the return of our Devices and Corporate Wi-Fi services. Our Guest network remains sporadic while we fix the root cause of the issue. We sincerely apologise to all our customers and their affected clients for the ongoing issue. We are treating this issue as the highest priority to return service as soon as possible. Apr 16, 11:41:37 GMT+0 - Resolved - We are considering the incident resolved and all services are back to working order. Again, we greatly apologise for the inconvenience caused by this issue to all those affected. An RFO will be available within a few working days. Please request this via the Support Team or your Account Manager.