TechnologyOne experienced a minor incident on May 14, 2024, lasting 6h 4m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring May 14, 2024, 08:59 AM UTC
An issue has been identified where CiA functions were partially loading or presenting a loading icon. We implemented a fix for 2024A environments. Impacted users should log out and log back in and undertake a browser refresh: - Ctrl + F5 (PC Users) - Cmd + Shift + R (Mac Users) We will monitor for a period of time before setting to resolved.
- resolved May 14, 2024, 03:04 PM UTC
This incident has been resolved.
- postmortem May 28, 2024, 02:44 AM UTC
**Issue Summary** On Tuesday 14 May 2024 UK customers commenced BAU and reported experiencing slow response times within cia on the 2024A release. TechnologyOne immediately implemented a fix and advised customers to perform the hard refresh on their browser or use incognito/private browsing. **Root Cause Analysis** A feature was enabled for Production environments on 2024A. **Corrective Measures** Disabled the feature for Production environments on 2024A. Recycled App Servers in UK to flush server caches. Informed customers to perform hard refresh on browser or use incognito/private browsing. **Preventive Measures** The process for feature enablement has been updated and circulated to all teams.