Out of Service Error Message for Spatial Cloud

Update timeline

1. investigating May 14, 2024, 11:16 PM UTC

   We are currently investigating an issue impacting Intramaps

2. identified May 15, 2024, 12:02 AM UTC

   We have identified the issue and have begun implementing a fix. We will provide a further update within the next 60 minutes. We apologise for the inconvenience this issue is causing.

3. monitoring May 15, 2024, 12:42 AM UTC

   We have implemented a fix and will monitor for a period of time before setting to resolved. We apologise for the inconvenience this issue is causing.

4. resolved May 15, 2024, 04:37 AM UTC

   After a period of monitoring we are setting this incident as resolved.

5. postmortem May 23, 2024, 02:33 AM UTC

   **Issue Summary:** On the 14th of May 2024, an issue was detected affecting several customers using 2022B Spatial Cloud service. This problem impacted both internal and public IntraMaps, rendering them inaccessible. **Root Cause Analysis:** There was an issue with our 2022B Spatial Cloud service due to a configuration problem with the server scaling groups. This resulted in no servers being available to process requests, which impacted the following services: * Spatial Tile Engine * Spatial Map Image **Corrective Actions:** * We identified the issue and reconfigured the server scaling groups. * Our team conducted a thorough review to ensure all servers were functioning properly once they were online. **Preventive Measures:** We have implemented a change to the automated server recycling process, which will ensure better availability and reduce the likelihood of similar issues occurring in the future.