TechnologyOne incident

Unable to Access Ci in the Cloud - ANZ Region / All Release

Major Resolved View vendor source →

TechnologyOne experienced a major incident on May 22, 2024 affecting Ci in the Cloud, lasting 21h 27m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2024, 01:35 AM UTC
Resolved
May 22, 2024, 11:02 PM UTC
Duration
21h 27m
Detected by Pingoru
May 22, 2024, 01:35 AM UTC

Affected components

Ci in the Cloud

Update timeline

  1. identified May 22, 2024, 01:35 AM UTC

    We have identified a selection of customer environments experiencing issues connecting to Ci in the Cloud. Impacted customers would see an error notification as "Failure HSF: 500 Internal Server Error" when accessing Ci Our engineers have identified the issue and are currently working towards restoring the services. We shall provide an update in the next 60 minutes or sooner if new information arise.

  2. monitoring May 22, 2024, 01:56 AM UTC

    We have applied the required fix to restore Ci services back to standard operating levels. We shall continue to monitor the performance of the applied fix before resolving this incident.

  3. resolved May 22, 2024, 11:02 PM UTC

    After monitoring the fix implemented for a period of time, we shall now proceed to resolve this incident. We thank you and apologise for any inconvenience caused. A post mortem of this incident will be supplied in 14 days.