TechnologyOne incident

Unable to access Ci / EF / ES for a subset of customers - UK Region

Major Resolved View vendor source →

TechnologyOne experienced a major incident on June 13, 2024 affecting Ci in the Cloud, lasting 13h 24m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2024, 09:39 AM UTC
Resolved
Jun 13, 2024, 11:03 PM UTC
Duration
13h 24m
Detected by Pingoru
Jun 13, 2024, 09:39 AM UTC

Affected components

Ci in the Cloud

Update timeline

  1. investigating Jun 13, 2024, 09:39 AM UTC

    Our team is troubleshooting an issue impacting Ci / EF and ES access for the UK region. A subset of customers are experiencing intermittent 404 and 504 errors. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.

  2. identified Jun 13, 2024, 12:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 13, 2024, 01:15 PM UTC

    A fix has been implemented and we are monitoring results. Users are recommended to clear their cache/cookies

  4. resolved Jun 13, 2024, 11:03 PM UTC

    This incident has been resolved.