TechnologyOne incident
Spatial Cloud unavailable for a subset of customers / 2023B & 2024A Release
TechnologyOne experienced a major incident on June 30, 2024 affecting Spatial Cloud, lasting 3h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 30, 2024, 10:29 PM UTC
Our team is troubleshooting an issue impacting Spatial Cloud for 2023B & 2024A where impacted users will see an error "An error has occured. Error loading the map" when using intramaps. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
- identified Jun 30, 2024, 10:53 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 30, 2024, 11:28 PM UTC
Our team has verified the implementation of a fix is complete for the 23B and 24A Spatial Release. We will monitor the logs for the next 2 hours to ensure no further customers are impacted.
- resolved Jul 01, 2024, 02:25 AM UTC
After 2 hours monitoring this incident is now resolved. We will undertake a Post Incident Review and findings will be posted here on completion. We apologise for how you and your business may have been affected by this incident.