TechnologyOne incident
Spatial Services unavailable for a subset of customers / ANZ Region
TechnologyOne experienced a major incident on July 2, 2024 affecting Spatial Cloud, lasting 23h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2024, 07:09 AM UTC
Our team is troubleshooting an issue impacting Spatial Services for ANZ Region Impacted users will receive the following error when accessing the application. "An error has occurred" Due to the investigation, the next update will be provided as soon as new information becomes available.
- investigating Jul 02, 2024, 10:50 PM UTC
Please note this issue is still being investigated. Investigations have found that only 2024A customers are impacted by this issue. Due to the investigation, the next update will be provided in 2 hours, or sooner if new information becomes available.
- investigating Jul 03, 2024, 12:35 AM UTC
We are still investigating this issue. Next update will be provided in the next 60 minutes.
- identified Jul 03, 2024, 02:35 AM UTC
Our team has identified a fix which is being implemented now for ANZ Region /2024A Release. We anticipate the implementation of the fix to take 2 hours to complete and verify.
- identified Jul 03, 2024, 04:23 AM UTC
We are continuing to work on the fix for this issue. The next update shall be provided in 60 minutes or sooner if new information becomes available.
- monitoring Jul 03, 2024, 05:00 AM UTC
Our team has verified the implementation of a fix is complete for ANZ Region / 2024A We will monitor the logs for the next 2 hours to ensure no further impact.
- resolved Jul 03, 2024, 06:39 AM UTC
After implementing the fix, this incident is now resolved. We will undertake a Post Incident Review and findings will be posted here on completion. We apologise for how you and your business may have been affected by this incident.