TechnologyOne incident

CIA Service Degradation for a subset of customers in UK Region

Major Resolved View vendor source →

TechnologyOne experienced a major incident on November 27, 2024 affecting Ci Anywhere, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2024, 03:53 PM UTC
Resolved
Nov 27, 2024, 06:19 PM UTC
Duration
2h 26m
Detected by Pingoru
Nov 27, 2024, 03:53 PM UTC

Affected components

Ci Anywhere

Update timeline

  1. investigating Nov 27, 2024, 03:53 PM UTC

    We are investigating an issue impacting service for UK Region. Impact: A subset of customers in UK Region are experiencing sub-optimal performance. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.

  2. identified Nov 27, 2024, 04:21 PM UTC

    Team have identified root cause and are currently working towards resolution

  3. monitoring Nov 27, 2024, 05:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 27, 2024, 06:19 PM UTC

    Following the implementation of the resolution, the errors have ceased, and the service has been fully restored to normal operation.

  5. postmortem Dec 18, 2024, 01:13 AM UTC

    **Issue Summary:** On Wednesday, November 27, 2024, at 3:20 PM UK time, a subset of the customers experienced sub-optimal performance using server folders. The TechnologyOne team quickly investigated and found a solution. **Root Cause:** The issue was caused by an outdated entry in the system’s file management. **Corrective Actions:** Removed the outdated entry and cleared the system to fix the problem. ‌ **Preventive Measures:** Implemented a change to automatically detect and remove outdated entries.