TechnologyOne incident
ANZ Service Degradation for a subset of customers
TechnologyOne experienced a major incident on December 9, 2024 affecting Ci Anywhere, lasting 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2024, 01:33 PM UTC
We are investigating an issue impacting service for the ANZ Region. A subset of customers in the ANZ Region are experiencing sub-optimal performance / connection errors in Ci Anywhere / Ci. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
- monitoring Dec 09, 2024, 04:00 PM UTC
Our team has verified the implementation of a fix is complete. We will monitor the logs for the next few hours to ensure no further customers are impacted.
- resolved Dec 09, 2024, 10:33 PM UTC
This incident has been resolved.
- postmortem Dec 24, 2024, 06:07 AM UTC
**Issue Summary:** On Monday, December 09, 2024, A subset of customers in the ANZ Region were experiencing sub-optimal performance with connection errors in Ci Anywhere / Ci. **Root Cause:** The degradation was caused by an upstream service. **Corrective Actions:** The upstream provider fixed the impaired servers to restore the service. **Preventive Measures:** Enhance the scalability and performance underload