TechnologyOne incident
Service Disruption for a subset of customers in ANZ Region for 2024B Release
TechnologyOne experienced a major incident on April 11, 2025 affecting Ci in the Cloud and Ci Anywhere, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 11, 2025, 01:36 AM UTC
We are investigating an issue impacting service for ANZ Region for 2024B Release. Impact/Error/How to verify: A subset of customers in ANZ Region for 2024B Release are experiencing sub-optimal performance / connection errors in Ci Anywhere / Ci. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
- monitoring Apr 11, 2025, 01:52 AM UTC
Our team has verified the implementation of a fix is complete for ANZ Region for 2024B Release. We will monitor the logs for the next 1 hours to ensure no further customers are impacted.
- resolved Apr 11, 2025, 02:55 AM UTC
After 1 hour monitoring this incident is now resolved. We will perform a post incident review to identify underlying cause, and preventive action to avoid a repeat in the future and post here on completion. We apologise for how you and your business may have been affected by this incident.
- postmortem Apr 30, 2025, 04:39 AM UTC
Issue Summary: At 09:01 AM on 11 April, a Subset of customer’s production datasets experienced performance-based errors. Root Cause: Due to a scheduling error, customers were incorrectly assigned to the latest release version due to incorrect filters selected during upgrade process. Corrective Actions: Customer’s datasets were rolled back to desired release version. Preventive Measures: The upgrade processes have been reviewed and enhanced to incorporate additional validations to ensure right filters are applied.