TeamViewer experienced a major incident on March 20, 2024 affecting TeamViewer Ticketsystem, lasting 6h 5m. The incident has been resolved; the full update timeline is below.
Affected components
TeamViewer Ticketsystem
Update timeline
- investigating Mar 20, 2024, 08:00 AM UTC
TeamViewer Support can´t send replies but still receives tickets, we are currently investigating the issue.
- investigating Mar 20, 2024, 11:32 AM UTC
TeamViewer Support can´t send replies but still receives tickets, we are currently investigating the issue. Please feel free to use our chat or the phone in the meantime until the problem is resolved.
- identified Mar 20, 2024, 01:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 20, 2024, 01:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 20, 2024, 02:06 PM UTC
This incident has been resolved.