TeamViewer incident

Device groups issue

Major Resolved View vendor source →

TeamViewer experienced a major incident on November 28, 2024 affecting TeamViewer Services and Management Console, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2024, 01:16 PM UTC
Resolved
Nov 28, 2024, 02:43 PM UTC
Duration
1h 26m
Detected by Pingoru
Nov 28, 2024, 01:16 PM UTC

Affected components

TeamViewer ServicesManagement Console

Update timeline

  1. investigating Nov 28, 2024, 01:16 PM UTC

    A subset of users experience issues with device groups not appearing or missing devices in the groups.

  2. identified Nov 28, 2024, 01:53 PM UTC

    Our engineers identified the underlying root cause and are working on the resolution. We will update our status page with new information as soon as possible.

  3. monitoring Nov 28, 2024, 02:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 28, 2024, 02:43 PM UTC

    This incident has been resolved.