TeamViewer incident

Device groups issue

Major Resolved View vendor source →

TeamViewer experienced a major incident on December 5, 2024 affecting TeamViewer Services and Management Console, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2024, 12:01 PM UTC
Resolved
Dec 05, 2024, 12:50 PM UTC
Duration
48m
Detected by Pingoru
Dec 05, 2024, 12:01 PM UTC

Affected components

TeamViewer ServicesManagement Console

Update timeline

  1. investigating Dec 05, 2024, 12:01 PM UTC

    A subset of users experience issues with device groups not appearing or missing devices in the groups.

  2. identified Dec 05, 2024, 12:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 05, 2024, 12:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 05, 2024, 12:50 PM UTC

    This incident has been resolved.