TeamViewer incident

Device groups and groups issue for some users

Major Resolved View vendor source →

TeamViewer experienced a major incident on March 25, 2025 affecting TeamViewer Services and Management Console, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2025, 12:07 PM UTC
Resolved
Mar 25, 2025, 01:35 PM UTC
Duration
1h 27m
Detected by Pingoru
Mar 25, 2025, 12:07 PM UTC

Affected components

TeamViewer ServicesManagement Console

Update timeline

  1. investigating Mar 25, 2025, 12:07 PM UTC

    A subset of users are having issues with the devices and contacts in device groups and groups.

  2. identified Mar 25, 2025, 12:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 25, 2025, 12:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 25, 2025, 01:35 PM UTC

    This incident has been resolved.