TeamViewer incident

Outage on TeamViewer Services

Major Resolved View vendor source →

TeamViewer experienced a major incident on May 2, 2025 affecting TeamViewer Services and Monitoring & Asset Management and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2025, 03:12 PM UTC
Resolved
May 02, 2025, 04:44 PM UTC
Duration
1h 31m
Detected by Pingoru
May 02, 2025, 03:12 PM UTC

Affected components

TeamViewer ServicesMonitoring & Asset ManagementManagement ConsoleBackupAPIEndpoint ProtectionIoTWebsiteTeamViewer CommunityCustomer Portal

Update timeline

  1. investigating May 02, 2025, 03:12 PM UTC

    We are currently facing an issue with all our Services. We are investigating the issue.

  2. identified May 02, 2025, 03:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 02, 2025, 04:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified May 02, 2025, 04:05 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 02, 2025, 04:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 02, 2025, 04:44 PM UTC

    This incident has been resolved.