TeamViewer incident

Reach API connectivity issue

Critical Resolved View vendor source →

TeamViewer experienced a critical incident on August 13, 2024 affecting API, lasting 11h 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2024, 07:02 PM UTC
Resolved
Aug 14, 2024, 06:50 AM UTC
Duration
11h 48m
Detected by Pingoru
Aug 13, 2024, 07:02 PM UTC

Affected components

API

Update timeline

  1. investigating Aug 13, 2024, 07:02 PM UTC

    Our engineers have not yet confirmed the underlying root cause, and they are working on the identification. We will update our status page with new information as soon as possible.

  2. monitoring Aug 13, 2024, 09:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 14, 2024, 06:50 AM UTC

    This incident has been resolved.